Monthly Archives: September, 2000

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Finding Marcus Welby in Texas | Article

Selecting a health care provider is tricky today because there are so many choices. To ensure the 1.8 million people enrolled in the Medicaid program in Texas have help in making that important decision, the Lone Star State decided to outsource that task, according to Larry Fisher, director, Contract Compliance division for the Texas Department of Health in Austin, Texas…

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Erin Brockovich Meets Top Gun Sales | Article

The Every Woman’s Company needed 30 top salespeople nationwide for the roll out of its financial seminars for women. The company signed Erin Brockovich (the real person, not Julia Roberts) as its spokesperson. But the company found out quickly putting together a sales force was as easy as, well, as battling a big California polluter.

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The Pitfalls in Becoming a BPO | Article

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it’s natural when a good client asks an ASP to help take on a related business process, the supplier wants to agree.

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Anatomy of an Outsourcing Decision | Article

Why do companies outsource today? Until the arrival of the Internet, the answer was clearly cost. But the new economy is making new demands. How has a world moving at Web speed altered the way companies decide to outsource? (outsourcing)