Economic pressures in a down economy ignited a renewed interest in BPO. That flared into a bonfire of interest in finance and accounting outsourcing.
Monthly Archives: January, 2002
Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.
Payroll becomes the central focus of human resources outsourcing. This saves trees because paper forms become a thing of the past.
BPO became accepted by mainstream America in 2001. The happy results: Exult’s contracts doubled.
The BPO market is exploding as companies seek help in improving their business performance in a tough market.
In addition to trying to do business in a tough economy, BPO suppliers are facing another challenge: a wave of renegotiations. Buyers want to slim down their service offerings.
When the dotcoms turned to dot bombs, buyers decided they wanted a supplier with staying power. Today outsourcing buyers wants process, technology and stability.
Outsourcing IT improves business processes to help buyers remain competitive.
Startups crated while the traditional IT suppliers had a very good year.