BPO Business Blueprint for 2002
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Economic pressures in a down economy ignited a renewed interest in BPO. That flared into a bonfire of interest in finance and accounting outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Economic pressures in a down economy ignited a renewed interest in BPO. That flared into a bonfire of interest in finance and accounting outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Payroll becomes the central focus of human resources outsourcing. This saves trees because paper forms become a thing of the past.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO became accepted by mainstream America in 2001. The happy results: Exult’s contracts doubled.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The BPO market is exploding as companies seek help in improving their business performance in a tough market.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In addition to trying to do business in a tough economy, BPO suppliers are facing another challenge: a wave of renegotiations. Buyers want to slim down their service offerings.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When the dotcoms turned to dot bombs, buyers decided they wanted a supplier with staying power. Today outsourcing buyers wants process, technology and stability.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing IT improves business processes to help buyers remain competitive.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Startups crated while the traditional IT suppliers had a very good year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An IDC study reports ASPs earned a 404 percent return on investment last year. Not bad!
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