Outsourcing Center, Kathleen Goolsby, Senior Writer
You have to acquire millions of dollards of IT equipment and also reduce your staff. At the same time, your orders are to significantly reduce your budget and also ensure excellence in client service. What’s your strategy? Here’s how one company used the strategy of outsourcing to achieve those objectives…and more.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state’s personnel office that the old technology couldn’t handle. After studying the private sector, America’s fourth largest state outsourced its HR to Convergys.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
Outsourcing Center, Bruce McCracken, Business Writer
A new study shows 89 percent of buyers using Professional Employer Organizations reported saving $600 per employee annually, on average. Read how PEOs are benefiting small to medium-sized businesses.
Outsourcing Center, Kathleen Goolsby, Senior Writer
More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here’s how Arkansas and Delaware attacked the Medicaid problem. The Delaware relationship was a runner-up finalist in the 2003 Outsourcing Awards.
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
CIOs: What should you do if you discover you’re paying too much or your service provider is having financial difficulties? Mike Jones, a former CIO who’s now CEO of (i)Structure, shares some thoughts about possible courses of action.
Brad L. Peterson, Partner, Mayer Brown LLP
International outsourcing is tricky, especially when many countries are involved. Attornies Brad Peterson and Mark Prinsley discuss the legal ramifications.
Outsourcing Center, Bruce McCracken, Business Writer
Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.
Outsourcing Center, Bruce McCracken, Business Writer
Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.
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