Monthly Archives: October, 2002

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Under the Influence of Capital Constraints | Article

You have to acquire millions of dollards of IT equipment and also reduce your staff. At the same time, your orders are to significantly reduce your budget and also ensure excellence in client service. What’s your strategy? Here’s how one company used the strategy of outsourcing to achieve those objectives…and more.

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Florida Makes a Key Move: Outsourcing HR

Governor Jeb Bush wanted some forward-thinking ideas implemented in the state’s personnel office that the old technology couldn’t handle. After studying the private sector, America’s fourth largest state outsourced its HR to Convergys.

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East Meets West Up Close and Personal | Article

Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.

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When Squeeze Starts to Hurt | Article

More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here’s how Arkansas and Delaware attacked the Medicaid problem. The Delaware relationship was a runner-up finalist in the 2003 Outsourcing Awards.

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Taking Control of IT Performance | Article

Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.

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Lost and Found | Article

Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.