Yearly Archives: 2003

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Workforce Management Solution That Works! | Article

To cope in today’s economy, many hospitals are hiring temporary and contract workers for projects. How do you manage this HR challenge? One hospital cut its staffing vendor list in half and its invoices for 20 facilities to one after outsourcing.

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Outsourcing Customizes Customer Care Worldwide | Article

Buyers who outsource their call centers are discovering they can reduce cost and increase their customers’ satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.

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Part 3: A Diamond In The Rough | Article

Governance tends to be one of the most difficult aspects of outsourcing. Yet it is vital to a relationship’s success. Roger Swantek of EDS describes how to create a successful governance program for procurement outsourcing.

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