Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.
Yearly Archives: 2005
How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.
Elvis Presley Enterprises is counting on its supplier’s online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.
BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.
Three Indian suppliers joined Tier 1. Suppliers made some critical purchases. Microsoft and SAP embraced outsourcing. And then the hurricanes blew in. Editor Beth Ellyn Rosenthal recounts thirteen events that swept the outsourcing world in 2005.
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.