15 Trends That Will Shake Up BPO in 2006 | Article
BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.
Monthly Archives: November, 2005
The Top 13 Outsourcing Events in 2005 and What They Mean for 2006 | Article
Three Indian suppliers joined Tier 1. Suppliers made some critical purchases. Microsoft and SAP embraced outsourcing. And then the hurricanes blew in. Editor Beth Ellyn Rosenthal recounts thirteen events that swept the outsourcing world in 2005.
Mitigating Outsourcing’s Biggest Risks for 2006 | Article
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Insider Views on Trends in Global Sourcing | Article
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
The Customer Relationship Management Forecast for 2006 | Article
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
Top ITO Trends for 2006 | Article
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.