How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.