2007 | Outsourcing Center

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center’s study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships.

Integrating Payroll with Benefits Administration Transforms HR for Charmant

John Harney, Business Writer

Charmant’s existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor’s two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.

Risk Mitigation in Second-Generation RPO and HRO Deals

Outsourcing Center, Kathleen Goolsby, Senior Writer

The industry now faces a new set of risks associated with second-generation Recruitment Process Outsourcing (RPO) and HRO deals. We spoke with Adecco and ExcellerateHRO to learn their advice for mitigating risks in 2008.

Risk Mitigation in Outsourcing in 2008

Outsourcing Center, Kathleen Goolsby, Senior Writer

We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.

Trends in Outsourcing to Enable Client Organizations to Innovate in Their Businesses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.

2007’s Landmark Events and What They Auger for 2008

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.

The Two Ways Offshoring Will Change Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium.

HRO Predictions: How Consolidation, Standardization, and Gen Y Will Change the Market

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.

The Plus Factor–Exceeding Critical Demands and Reducing Risks through Managed Business Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs–or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference this approach made for The Coca-Cola Company and the Atlanta airport.

Research & Insight

Year archives: 2007

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Integrating Payroll with Benefits Administration Transforms HR for Charmant

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone

2007’s Landmark Events and What They Auger for 2008

The Two Ways Offshoring Will Change Outsourcing

HRO Predictions: How Consolidation, Standardization, and Gen Y Will Change the Market

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