Monthly Archives: January, 2007

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Gotchas For SMB Insurance Companies | Article

Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.

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Outsourcing’s Impact on Corporate Archiving and Library Functions | Article

Most corporate, law firms, and hospital libraries are cost centers and must justify their existence and continually reduce or contain costs. Many libaries are nearly dead or need to transform to digital assets. And more companies–like Toyota Motor Sales USA–find they need to create an information archive. Read this story to learn what outsourcing can achieve.

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How to Rebound from a Failed Outsourcing Relationship | Article

It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.

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Editor’s Corner: Berndt-Uwe Pagel of SAP | Article

Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company’s role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson he learned from his dad.