December 2007

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center’s study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships.

Integrating Payroll with Benefits Administration Transforms HR for Charmant

John Harney, Business Writer

Charmant’s existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor’s two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.

Research & Insight

Monthly archives: December, 2007

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Integrating Payroll with Benefits Administration Transforms HR for Charmant

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone

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