April 2010

How an Outsourcing Buyer Helped its Service Provider in Haiti after the Earthquake

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing is a business transaction. But sometimes outsourcing gets personal. When natural disaster strikes, sometimes the best aid comes from a long-term outsourcing partner. Many times it’s the outsourcing service provider who steps in to help out. (See these Outsourcing Excellence Awards winner stories: ACS and State of Lousianna, Vincent Catholic Medical Centers and Computer …

How Outsourcing Buyers Benefit from Benchmarking

Outsourcing Center, Kathleen Goolsby, Senior Writer

Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider? What cost elements affect the provider’s price? For the service levels it commits to perform, …

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing

Outsourcing Center, Kathleen Goolsby, Senior Writer

How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially …

THE ROI for Strategic Change Management in Outsourcing

Laura Stone, CEO, Stone + Company

Why do outsourcing initiatives fail? I believe poor change management is to blame. Poor change management translates into: Slower speed of adoption Lower ultimate utilization Lower proficiency Together, they all hurt the “return on investment” (ROI) “in an outsourcing effort and are limited to a “past focused” thinking to do the same activities better, cheaper, …

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services …

A.T. Kearney Study Compares U.S. Cities and Latin America for Offshore Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In addition to great beaches, Latin America is also becoming a popular offshore outsourcing destination. How do Argentina, Brazil, Chile, Costa Rica, and Mexico compare to Tier 2 cities in the United States? A.T. Kearney’s annual study, while global in scope, attempts to compare them from a regional perspective. The company ranked Brazil the No. …

Clean Technology Provides New Opportunities for Outsourcing Service Providers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Wipro Academic Thought Spot: A Discussion on Clean Technology with Rafiq Dossani, Senior Research Scholar at the Asia-Pacific Research Center, Stanford University. A Wipro Council for Industry Research Initiative Are there opportunities for outsourcing service providers to create new offerings in clean technology? Rafiq Dossani’s research answers that question. The Senior Research Scholar at the …

Research & Insight

Monthly archives: April, 2010

How an Outsourcing Buyer Helped its Service Provider in Haiti after the Earthquake

How Outsourcing Buyers Benefit from Benchmarking

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing

THE ROI for Strategic Change Management in Outsourcing

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

Clean Technology Provides New Opportunities for Outsourcing Service Providers

Connect with a Sourcing Advisor at Outsourcing Center

Let’s talk more

Consult Form