Research & Insight

Monthly archives: July, 2010

How Outsourcing Helped a New Company Deal with a Major Challenge

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Talecris was a spin-out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.

How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.

How Outsourcing IT Applications Helps Working Families in Oklahoma

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.

How Outsourcing Transformed a Hotel Operator into a Services Company

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.

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