Action Plans for Managing Attrition in an Outsourcing Service Provider’s Resources
Outsourcing Center, Kathleen Goolsby, Senior Writer
Change sometimes brings unintended consequences. When outsourcing relationships several years ago took on the characteristic of delivering services from one or more offshore locations, an unintended consequence was “talent wars” and attrition. Not managing attrition among a provider’s ranks leads to unsatisfactory service delivery and higher costs. How can the parties manage this dilemma? Should …