Research & Insight

Monthly archives: January, 2015

Reduce COGS with Dynamic Discounting

WNS

Want to reduce COGS (cost of goods sold) but having trouble? Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Companies may be unable to process invoices fast enough Organizations may not …

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Omer Minkara, Research Director, Contact Center & Customer Experience Management Aberdeen Group, A Harte Hanks Company

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data and improve customer experience. Learn about best in class strategies in the new Harte Hanks point of view paper …

How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

Outsourcing Center, Staff Writer

How do you launch successful HRO initiatives? How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control …

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