Author: Outsourcing Center, Barbara Lewis, Business Writer

“The mandates to improve care, advance quality and share information, combined with the constant pressure to reduce costs within the healthcare ecosystem, demand far greater collaboration and coordination than ever before in U.S. healthcare.” Ralph Burns President, Healthcare and Life Sciences, NTT DATA In the United States, the healthcare ecosystem is moving briskly toward a patient-eccentric model in response to pressures to enhance patient care and drive cost out of the system. Without question, data is finding itself at the heart of this convergence. Today’s COVID-19 track and trace applications could create a new wrinkle in the use of data…

Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and legacy systems have been the bane of insurance carriers for years, hampering not only the efficiency of their internal operations, but also impacting the way they engage with agents and customers. For example, if it’s too complicated for independent agents to do business with an insurer, they can easily go elsewhere to a carrier with whom it’s much easier to conduct business. David Liliedahl, Vice President of Insurance Client Management at NTT DATA, explains that when agents write new business, they want to be paid…