Author Bill Deckelman

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Moving Into the Neighborhood | Article

Without a doubt, the enormous growth in the outsourcing industry spells o-p-p-o-r-t-u-n-i-t-y for a company that can offer service expertise and economies of scale. But just recognizing the opportunity and hanging out a shingle is not enough.

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Negotiating Effective BPO Contracts

Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success.

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The Many Sides of a Re-Do | Article

Outsourcing’s maturation as an industry has created a substantial body of experience in ‘renegotiating’ and ‘restructuring’ outsourcing contracts. Today, these transactions — sometimes referred to as re-do — are more the rule than the exception.