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Outsourcing an Intranet Builds Real Value for Realtor? | Article

Outsourcing Center, Bruce McCracken, Business Writer

Residential Realtor Keller Williams® is in a hyper growth mode. It wanted to attract young brokers, who expect cutting edge technology. The broker outsourced an intranet, which acted as a magnet and made the document-driven transactions easier.

Outsourcing Customizes Customer Care Worldwide | Article

Outsourcing Center, Bruce McCracken, Business Writer

Buyers who outsource their call centers are discovering they can reduce cost and increase their customers’ satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.

ASP Gets High Marks in Managing Student Housing | Article

Outsourcing Center, Bruce McCracken, Business Writer

Outsourcing is revolutionizing an 1892 process at the University of Utah. Finding a roommate used to be a trying experience for college students. Now ASP technology is allowing them to select roommates online long before classes start.

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