India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.
Author: Outsourcing Center, Bruce McCracken, Business Writer
Aberdeen reports ASPs specializing in CRM will enjoy a growth rate of 84 percent in the next 36 months. The preferred way to outsource is now hosted applications.
You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
Most companies worry about their IT security but have no idea how many threats they really receive. One health care company thought it fended off 2,000 threats a month. Outsourcing discovered the real number — 200,000 — and provided a more secure solution.
With spam clogging mailboxes and enraging its recipients, an online golf retailer outsourced to make sure its email marketing got through. It permission-based list grew from 8,000 to 100,000 in 24 months.
Canadian companies want change but they can’t do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.
An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.
Revenues at Verifications enjoyed a 60 percent increase in just six months after outsourcing its sales force automation.
The holiday travel period was 60 days away. Worldspan, an on-line technology provider for the travel industry, needed to better monitor its Web performance. A service provider ramped up a solution in 60 days.
A fast-growing car rental agency in London heavily dependent upon eCommerce found outsourcing to an MSP was the best way to ensure reliability.