Author Outsourcing Center, Bruce McCracken, Business Writer

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Taking Control of IT Performance | Article

Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.

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Lost and Found | Article

Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.