Research & Insight

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Inheriting a Legacy TPA | Article

Chris Pryer, Business Writer

Jefferson Pilot Financial Insurance Company had never outsourced. Then it acquired another insurance company using a third-party administrator. A careful study convinced the insurer outsourcing was the way to go.

Rutherfoord has a MindSHIFT | Article

Chris Pryer, Business Writer

An insurance brokerage was expanding rapidly. But doing IT the old way hindered that growth. Revamping the infrastructure in-house would have cost more than the agency’s annual revenues. Outsourcing IT turned out to the best policy.

Show Me the Knowledge | Article

Chris Pryer, Business Writer

Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.

Teaching a Risky Business | Article

Chris Pryer, Business Writer

Continuing education credits are a necessary evil for all licensees. An outsourcing alliance in the insurance industry found a way for agents to generate revenue and credits at the same time.

Riding a Wave of Success | Article

Chris Pryer, Business Writer

There are certain times when a confluence of events can create an environment like no other. The moon in the seventh sky, or Jupiter aligning with Mars, for instance. In today’s fast-paced and constantly evolving business world, successful companies must be vigilant and nimble in order to respond quickly and take advantage of such favorable conditions when they present themselves. If these companies don’t possess the necessary resources in-house to accomplish their business objectives, they collaborate with another company who does.

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