Frank Usher, Managing Consultant

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability

When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure. Do you want a single IT provider or multiple IT providers? Both have their pros and cons. Neither of the approaches is wrong. But each presents unique challenges, both in operations and in provider management. When IT outsourcing initially evolved, …

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal

Frank Usher, Managing Consultant

Renewing and renegotiating outsourced relationships is a great learning experience about what can go wrong in a relationship. One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often lapse into an informality that has the provider acting more as an internal IT department …

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The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal

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