The US Government’s IT Challenge
John Harney, Business Writer
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
Research & Insight
Author archives
How Outsourcing Email Management Helps Financial Services Companies | Article
John Harney, Business Writer
Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.
New Market Factors Driving an Outsourcing Staple–Contract Manufacturing | Article
John Harney, Business Writer
Original equipment manufacturers have been using contract manufacturers for years. Today high tech product life cycles have become so short that building plants and hiring specialized staff is no longer economic for OEMs. Contract manufacturing is still the answer.
Why the Healthcare Industry Is Now Outsourcing CRM
John Harney, Business Writer
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
The Impact of Consolidation in Human Resources Outsourcing
John Harney, Business Writer
HR Outsourcing: Where It Needs To Go
John Harney, Business Writer
Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here’s what’s happening in this dynamic sector of BPO.
Fourth Party Logistics Providers Manage Increasing Complexity in Supply Chain Logistics | Article
John Harney, Business Writer
What is a fourth party logistics provider and why do you need to know? IDC says there’s a fundamental shift in how companies handle their logistics outsourcing because of globalization and offshore manufacturing. Here’s what’s happening.
Offshore Outsourcing – The Ongoing Political Debate | Article
John Harney, Business Writer
Offshore outsourcing is taking away jobs from Americans; politicians don’t like it. But there are many positive benefits.
Cheaper, Faster System Development Using Offshore Outsourcing | Article
John Harney, Business Writer
Unfortunately, many people are out of work in today’s economy. The state of New Mexico outsourced its IT to update its unemployment benefits system, making the already painful process much easier.
Staking a Claim To Excellence With an Offshore Component
John Harney, Business Writer
MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.