Research & Insight

Author archives

No Seams | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Industry studies reveal that most customers who become dissatisfied select another provider, rather than return the functions in-house. Stephen Fordham, Senior Director of Employee Care at Convergys Corporation.

Straight A’s Report Card | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Grading the performance levels, strategies, and success of government services outsourcing suppliers, MAXIMUS is out front with straight A’s. The company was selected by Forbes Magazine as one of the ten Best Small Companies in America for 1999..

The Consolidation of Vendor Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Although he sees few mega-deals on the outsourcing horizon for 1999, Robert E. Zahler, a partner in the law firm of Shaw, Pittman, Potts and Trowbridge, does predict a streamlining of outsourcing relationships.

Extending the Reach of Outsourcing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the outsourcing industry heads into 1999, Richard Raysman, an attorney with the New York firm of Brown Raysman Millstein Felder and Steiner LLP, expects to see not only larger transactions, but an expansion of the services being outsourced.

The Tactics of Transformation | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

The outsourcing industry, having matured significantly during the past ten years, faces changes in 1999 that will not only alter the focus of the outsourcing industry itself, but will also transform the companies entering into such transactions.

Renewed Focus on Financial Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the outsourcing industry heads into the final year of the century, growth will be driven by a blending of the traditional and newer segments of the industry, according to Donna Crane, vice president, marketing, Systems and Computer Technology Corp. (SCT).

The Outsourcing Phenomenon Comes of Age

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing, once considered an arcane business practice, has reached the boardroom and beyond. Today top managers understand the applicability of outsourcing to their companies and recognize its value in myriad businesses. As this powerful tool sweeps across the North American business landscape and continues to expand globally, it is creating unprecedented value. And as the outsourcing phenomenon comes of age, evolving from powerful management discipline into a mature industry, its future looks brighter than ever.

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