
Days that Outsourcing Buyers Want to Forget – Study Reveals Important Factors in Service Provider Selection Criteria | Article
You know the feelings that surround a day you’d like to forget. Stress. Anxiety. Embarrassment.…
You know the feelings that surround a day you’d like to forget. Stress. Anxiety. Embarrassment.…
In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce…
Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What…
How important to the value proposition for an outsourcing initiative is the service provider’s domain…
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
Companies are placing more focus on ensuring software products deliver real impact to business needs…
Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the…
Among the various changes that will impact outsourcing over the next five years, Don Schulman,…
Thanks to the American Recovery and Reinvestment Act of 2009 (ARRA) (the economic stimulus package…