Days that Outsourcing Buyers Want to Forget – Study Reveals Important Factors in Service Provider Selection Criteria | Article
You know the feelings that surround a day you’d like to forget. Stress. Anxiety. Embarrassment.…
Author Outsourcing Center, Kathleen Goolsby, Senior Writer
Study Shows Outsourcing Best Practices are Changing | Article
In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce…
How Outsourcing Buyers Benefit from Benchmarking | Article
Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What…
When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing | Article
How important to the value proposition for an outsourcing initiative is the service provider’s domain…
New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
Trends in Outsourced Business Transformation in 2010 Include Hospitality Sector | Article
A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
Application Management Outsourcing Services Provide Bigger Bang for the Buck | Article
Companies are placing more focus on ensuring software products deliver real impact to business needs…
How Verticalization and Business Process Utilities Will Impact Outsourced Services | Article
Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the…
What Companies Need to Understand about Switching to Outcome-Based Approaches in Outsourcing | Article
Among the various changes that will impact outsourcing over the next five years, Don Schulman,…
Upcoming Challenges and Opportunities in Healthcare Outsourcing | Article
Thanks to the American Recovery and Reinvestment Act of 2009 (ARRA) (the economic stimulus package…