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Service Level Agreements: A Better Mousetrap | Article

Mel Van Howe, Principal, The Copperwood Group

Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier corrects problems in a timely manner rather than generating credits that are inconsequential to both parties.

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