Lateral Leadership For Organizations That Are Outsourcing
Michael Useem, Professor of Management and Director Center for Leadership and Change Management, Wharton School, University of Pennsylvania
American firms continue their rapid expansion of service and product outsourcing. Companies signed major new contracts for information outsourcing alone in 1994 worth $11 billion; in 1995, $20 billion; and in 1996, $33 billion, and all signs point to vigorous growth ahead.