Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies.
Author Phil Fersht, VP Research
FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.