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bpo

IT Talent: A Shortage in India?

…short supply of new graduates moving into the IT and BPO space. But there is a shortage of people with two-to-five years of experience,” says Bill Martorelli, Principal Analyst for…

Outsourcing To Play Larger Role Among Insurance Companies

…is slower to adopt trends,” explains Steve Holcomb, president of Trumbull Services, a Windsor, Connecticut-based company that provides BPO and ASP (application service provider) solutions to the insurance industry. “But…

What You Need to Know About IT Outsourcing Trends for 2003

…#5: BTO Movement IBM notes another trend (and new term) is buyer’s increasing interest in business transformation outsourcing (BTO). It’s a high-value initiative of strategic outsourcing, BPO (especially in finance/accounting,…

RPO Providers Debunk 14 Outsourcing Myths

…HR process is “so complex and specialized,” it’s difficult for a full service provider to have “the knowledge and experience” necessary. That’s why recent research has shown BPO buyers prefer…

Aligning Interests

…was creating its own ASP. And it wanted a vendor who had a suite of BPO services. “We didn’t want to work with multiple partners. We wanted to be monogamous,”…

The Meat and Potatoes of Multi-Vendors

…Those requirements are going to be rapidly changing for all companies, including those in the middle tier.” Business process outsourcing (BPO) is one of the drivers in the multi-vendor arena….

The Do’s and Don’ts of Payroll Outsourcing

…can’t implement the new HRIS or migrate to BPO and then just walk away,” Jung said. “Continually monitor why employees are calling in, what self-service tools are they using –…

Cost vs. Value of Using an Outsourcing Consultant

…Mr. Jake Farkas, director, Trinity Industries, Inc.: “The consulting firm helped us with provider selection. They have a very robust process to identify BPO providers and obviously know the marketplace….

My Benefit Source Chips Away at Payroll Administration Costs

…Inc., a business process outsourcing (BPO) supplier specializing in integrated payroll and employee administration benefit services, Meadowbrook’s payroll process was split in two. Meadowbrook’s own administration department did half the…

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