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Editor’s Corner: Berndt-Uwe Pagel of SAP

…the BPO provider–thereby transforming those processes. Q: Isn’t that what transformational BPO is all about? A: There was a big hype around transformational BPO. This is a different animal from…

The Pitfalls in Becoming a BPO

…legal liability issues, Raysman says ASPs should gear up and hire a professional staff for the BPO division. This requires what can become a significant capital investment. Pricing Pitfalls BPO…

What Happened to LeapSource?

…BPO firm. They leapt at the chance. Kirk has a proven history of building BPO businesses. In 1995 she founded the BPO outsourcing division at Andersen. Her division began with…

Exult’s Kevin Campbell

BPO Becomes a Rising Star To paraphrase an old Barbara Mandrell song, Kevin Campbell was BPO before BPO was cool. In June, Exult Inc. named Campbell its chief operating officer….

Supplier’s Services Silhouette BPO Trends

…current willingness of companies to explore BPO as a trend that projects growth in the industry. Until recently, it was not unusual for a company to explore BPO, but an…

BPO Suppliers Face Renegotiation

In addition to trying to do business in a tough economy, BPO suppliers are facing another challenge: a wave of renegotiations. “Pricing structures and service offerings that made sense during…

Buyers Ready For Business Transformation Outsourcing

…ready to cross the BPO threshold,” he says. In addition, BPO’s use of labor arbitrage-employing highly skilled but much more cost effective labor in foreign countries-makes BPO particularly attractive in…

What’s New in BPO

2004 was a good year for BPO and BPO providers. “The dramatic increase in BPO deals done last year shows the market is coming into its own,” adds Dan Masur,…

BPO Expanding the Telecom Industry

…has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services. The five-year mega-deal announced in early April, is more than a contractual arrangement for BPO services; it reflects a…

Meet a New BPO Supplier: Compaq

…These IT outsourcing leaders have created new offerings to do BPO their way. At Compaq Computer Corporation, a Houston, Texas-based global enterprise provider, creating a BPO offering is the job…

Big Companies Embrace Multi-Process BPO

…exciting time,” concludes Barnsley. Lessons from the Outsourcing Primer: Big multinational corporations are embracing BPO, especially multi-process BPO. Rapid changes in technology have altered the risk/reward equation. Now it is…

Six Ways BPO Looks Different

…now looking for what Cathy Tornbohm, vice president, BPO research for Gartner, describes as “cheaper fingers.” Kirkwood says even the Indian BPOs are offshoring to less expensive locales like China…

BPO Experts Comment

The Conference Board HR Study: Lessons from BPO Experts We asked some BPO experts their thoughts on the Conference Board study of human resources (HR) trends. Here are their cogent…

What Exactly Is BPO?

…the get-go. Globalization Fuels BPO Growth Today two economic trends are accelerating BPO’s rate of growth. The first is globalization. For the first time since the days of sailing ships,…

Forces of Change Shaping Outsourcing Solutions

…investing in its BPO Business Process as a Service (BPaaS) offerings. He says, “Our cloud-based BPO solutions are specifically designed to enable quick deployment of this technology in order to…

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