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bpo

Consortia Buying: An Upcoming Trend in Outsourcing

…also drive new ways of using outsourcing, changing its value proposition forever. Consortia buying of business process outsourcing (BPO) services is about to explode worldwide and will become a major…

Governance Grows Up as Outcomes Become Key

…Ramkumar, head, Business Platforms, Wipro BPO. This view of governance is changing because the outsourcing model itself is moving up the value chain. “Metrics are the legacy, but tangible business…

Enabling Offshored Call Centers to Move Back On Shore

…experience in outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, Cybersecurity assessment, IT Outsourcing, and Cybersecurity Sourcing….

Supplier Keeps Mailrooms Safe at Verizon Wireless

…with extensive experience in outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, Cybersecurity assessment, IT Outsourcing, and…

Social Media: How Will It Change Outsourcing?

…is an accomplished Outsourcing Consultant with extensive experience in outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO,…

Managing Outsourced Data Securely

…Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, Cybersecurity assessment, IT Outsourcing, and Cybersecurity Sourcing. Throughout his career, Ben has advised a broad range of…

Paradise by the Dashboard Lights | White Paper

…outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, IT Outsourcing, and Cybersecurity Managed Services. Throughout his career,…

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