Forces of Change Shaping Outsourcing Solutions
…investing in its BPO Business Process as a Service (BPaaS) offerings. He says, “Our cloud-based BPO solutions are specifically designed to enable quick deployment of this technology in order to…
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The Top Outsourcing Events of 2006 and What They Mean for 2007
…but it really happened this year: ITO and BPO integration. T.K. Kurien, CEO of Wipro’s BPO business, says in 2005 just two percent of its BPO deals integrated IT with…
Industry Report Consulting and Global Outsourcing | Market Analysis
Industry Report Consulting and Global Outsourcing Nothing is Immune from Macro, But BPO Makes Sense Business Trends Remain Steady, Healthy KEY POINTS: BPO demand trends remain healthy, positive. Channel checks…
Leaping at the Chance
…capital award to a BPO firm to date. That’s how LeapSource Inc., a Phoenix BPO, got its start. GTCR Golder Rauner LLC, a Chicago venture capital firm, was searching for…
Smoothing Over the Privacy Potholes in BPO Outsourcing
Recent developments in privacy laws in both the U.S. and abroad have created some unwelcome new potholes for outsourcing transactions. Privacy and its close cousin, data security, are emerging as…
Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards
…equal in importance–ranked higher as supplier selection decision factors in BPO deals than in ITO deals. Further, in BPO deals, cultural fit and relationship style were also ranked equal in…
How Verticalization and Business Process Utilities Will Impact Outsourced Services
…solutions and utility-like platform models in the BPO space, predicts Ritesh Idnani, Vice President and Head, Global Sales and Marketing, Infosys BPO. “Transformation is so tough. Service providers can’t do…
Outsourcing Experts Discuss New Flexible Pricing Models
…Global Head, TCS BPO Services: Service providers will have to become strategic partners, or they will fall by the wayside. Strategic partners will start delivering in truly flexible pay-per-use models,…
Hot Spots for Growth in Outsourcing
…of the Software-as-a-Service (Saas), cloud, and ITO/BPO models “plus the ability of Tier-1 providers to do business function outsourcing.”. Gopal Devanahalli, Vice President, Infosys BPO, believes the banking industry “will…
Part 1: A Diamond In The Rough
…investigating the options around procurement outsourcing,” says Tracey Hinkle, a portfolio manager for EDS’ Procurement BPO Services, a division of the Plano, Texas-based global IT and BPO services provider. “Today,…
2009 Outsourcing Excellence Awards Data Reveal New Trends in Service Provider Qualities
…1: The provider qualities cited by buyers differ according to whether it is an ITO or BPO relationship. While BPO buyers’ top choices for descriptive words (or phrases) included characteristics…
Exult Exults: Start-up Announces First Profit
…years, wanted to venture into BPO. General Atlantic wanted to fund a BPO service provider and was searching for a leader. “Both parties met, and it was love at first…
ComputerWire’s Annual Outsourcing Report: Contract Value Grew Thanks to Government and Smaller Buyer Contracts
…established global suppliers,” Janssen says. The BPO Story For the first time, smaller businesses dominated human resources outsourcing, “the hottest BPO area,” points out Janssen. The ComputerWire report found a…
A Global Objective – Profitability and Efficiency
…true BPO objective, Nehrmann says partnerships are sought. And it’s not always a company that needs the BPO help. A client base destined to grow, Nehrmann said is in the…
Past and Future: Our List of Top Events in 2009 and Predictions for 2010
…Mara, Head of BPO EMEA IBM: The economy triggered a number of events that impacted outsourcing. A broader group of buyers began to reconsider BPO as a viable option to…
Offshore Comes of Age in 2003
…that’s less than 1 percent of the $3 trillion BPO market. But that’s fixin’ to change, as they say in Texas. The word is spreading about BPO results; that’s why…
Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape
…finance and accounting outsourcing. Ritesh Idnani, Vice President and Head, Global Sales and Marketing for Infosys BPO, believes finance and accounting outsourcing (FAO) will grow because of four drivers: the…
Assessing the Coming Impact of Cloud Computing on Outsourced Solutions
…Services. Don Schulman, General Manager, Global F&A and SCM, IBM, points out that standardized BPO-related cloud solutions can succeed where BPO offerings have not always been available or accessible to…
Changing Course: Brigade Expands CRM to All Stakeholders With ERM
…in July 2001. Bayley has been in BPO before BPO was cool (15 years); he became a PricewaterhouseCoopers (PwC) partner when the accounting firm purchased his company. As its North…
The Top 10 Outsourcing Events in 2004 and What They Mean
…venture capital BPO funding of the year Yes, Virginia, BPO companies are still banking checks. OfficeTiger received $50 million in third-round funding from Francisco Partners. The BPO provider claims this…