IDC Study
…rethink their BPO positions. The application of technology and globalization are putting a new spin on BPO, causing growth projections to be high,” says the report. The report had some…
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bpo
Morrison & Foerster’s Study: How the Recession Has Changed Outsourcing
…found an uptick in interest in ITO deals was balanced by a downturn in interest in BPO. Alistair Maughn, partner, doesn’t find that surprising. “During a recession, people urgently need…
ITO: An Industry in Transition
…result. Finally, I see the integration of ITO and BPO. Like the country and western song, they are “meeting in the middle.” Combining IT in a BPO offering helps service…
Outsourcing Bears the Freight of Keeping Business Strategies on Track
…already resulted in discussions about potential business process outsourcing (BPO) services from ACS. “BPO was not envisioned at the outset of our relationship,” says Railinc’s CIO. “But we have begun…
Deloitte Study Discovers 75 Percent of Global Financial Institutions Plan to Outsource Offshore
…percent. IT Leads, But BPO Follows While the survey respondents said they were immediately working on sending IT work offshore, many said moving business processes offshore was just over the…
Seven Trends in Offshore Outsourcing for 2007 and Why They Matter
…of the talent war is not just that BPO and ITO are growing very fast in India but that the overall Indian economy is growing very fast at the same…
Trends Point to Far-Reaching Changes in Government Outsourcing
…as a utility. It eliminates infrastructure costs and allows the agency to focus on more strategic things. Business process outsourcing (BPO) is the main activity on the state level, reports…
Janney/Outsourcing: KPMG 2Q12 Sourcing Survey: Emphasis On Solutions | Market Analysis
…solutions vs. labor arbitrage. Demand for vertical BPO is healthy particularly in F&A. The pricing environment eased, but the vendors’ ability to increase profitability remains challenging. Overall demand remains muted….
Linking Inbound and Outbound Marketing
…understand how these the customers use these notices in their decision to renew,” says Muller. BPO providers offer a new paradigm. The CRM vendor automates this process as well as…
Gotchas For SMB Insurance Companies
…in insurance they’re based on 50 or 60. This might seem fertile ground for niche suppliers, but because processes change so fast, specializing in BPO for specific intricate processes is…
2007’s Landmark Events and What They Auger for 2008
…Cook. Poole, the head of NA BPO, says ITO buyers “don’t want to pay as much as they have in the past for software services.” And they are tired of…
Trends in Outsourcing to Enable Client Organizations to Innovate in Their Businesses
…in the past–as early as the RFP / RFI stage. David Poole, Vice President, Deputy CEO Global BPO, Head of NA BPO at Capgemini, says “For us, the topic of…
More Arrows in the Quiver
…around e-business,” he says. In fact, there is now a big emphasis on outsourcing processes along with the IT. Cofoni believes the increased interest in business process outsourcing (BPO) is…
Game Changers in HR Outsourcing and Talent Management
…in recent years. Siloed information. Todd Caylor, a global BPO human capital management solution architect at Oracle, says, “We find that when people talk about talent management, it’s often about…
Outsourcing Service Providers Craft FAO Offerings for the Midmarket Keen on Cost Savings
…less attractive to a prospective midmarket firm, according to Peter Ryan, Lead Analyst for Contact Center Outsourcing and BPO for Ovum. He says midmarket firms are “more likely to request…
How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work
…this is amazing stuff and we are proud to have made our contribution to the success.” Batty points out that “this contract is groundbreaking in the FAO BPO sector in…
Mitigating Outsourcing’s Biggest Risks for 2006
By all accounts, both BPO and ITO will continue to grow in 2006 in the number of deals and size of contracts. But the complexities involved in today’s deals set…
Outsourcing Now Has Ebusiness Component
…expect when they set out to reduce costs,” says Cofoni. This general acceptance is propelling the growth of business process outsourcing (BPO). IT outsourcing has been so well received, it…
Supply Chain Changes: Going Green and Going Global
Going global and green initiatives are two new directions supply chain outsourcing is heading. Like other BPO processes, IT and services are converging. And our experts see two new areas…
What is Outsourcing?
…of outsourcing include information technology outsourcing (ITO) and business process outsourcing (BPO). The advantages of outsourcing are manifold. Companies can benefit from enhanced service quality delivered by experts equipped with…