E-Procurement Evolving in Europe
…customers are in Europe. Marino says in general Europeans are afraid of outsourcing. But they are researching the possibilities because “they know it’s not a fad.” Marino adds that some…
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europe
Bulgaria: Eastern Europe’s Newest Hot Spot?
…away from where the North American and European customers are? What about the well-publicized cultural, economic, and social differences from that of their Western clients? These challenging differences have some…
Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End
…financial services organization with operations principally in Ireland, Britain, Poland, and the United States. The result: AIB became the first financial institution in Europe to enter into a full-service outsourcing…
How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work
…become more consumer focused, compete more effectively against its competitors, and increase growth. In Europe the ambition included establishing a European supply chain. Making a radical decision Until this engagement,…
Eastern European Trends in Software Outsourcing Services
…people. Another question: will the big Indian firms engage in mergers and acquisitions and swallow the Eastern European firms? Miller’s opinion is that the Eastern European software services market is…
Belarus Attempts to Become the Eastern European Bangalore
…India’s IT services export reached $12.6 billion in 2003-2004, according to India’s IT and telecom minister Dayanidhi Maran. Inspired by India’s success, a number of nations, including Eastern Europe, have…
European and Worldwide Knowledge Process Outsourcing Trends
…talks to launch an Eastern European delivery center in addition to its existing seven delivery centers worldwide. Currently it provides global integrated BPO/KPO services to more than 75 financial services…
How the PwC BPO Team Continues to Shape the BPO Market
…considers them outsourcing industry influencers in North America, Western Europe, Eastern Europe, and Asia Pacific. They are board-level advisors to firms in both North America and Europe. It was and…
Cause Celebre: Changing the Way the Cookie Crumbles
…Theirs was the first such outsourcing project in Europe, designed by a “non-Anglo Saxon” group, and built in Central Europe. Others now are starting to successfully follow in their footsteps….
Berlin-Based Consultants Share Insights on European Outsourcing
…posts throughout Europe, served as their spokesperson. The multinational team quickly reached a consensus that Germany is an exception to the rule in European outsourcing practices. Generally speaking, outsourcing has…
Legal Trends Reflect Move into BPO and Offshore
…way, the redundant staffers are dismissed. The European law makes dismissing one of these employees very costly, Small explains. “If you are outsourcing within Europe and you can’t save money…
In the Pink
ASPs in Europe Elephants slowly lumber through the jungle. But one elephant, a pink one at that, is charging ahead in the ASP business in Europe. PinkElephant is a Dutch…
Outsourcing Customizes Customer Care Worldwide
…Growth in Europe While labor arbitrage for American markets has seen growth in recent years, offshore outsourcing for customer care for the European market is only now beginning to take…
Email, Not Phone Home
For many American college kids, backpacking through Europe is a rite of passage. Before the Internet, expensive telephone calls and picking up letters at the local American Express office were…
The Rise of Global Business Process Outsourcing
…States (51%) than all countries (33%), especially Europe (11%). European countries outsource Applications Process (32%) more than all countries (21%), but they outsource Claims Administration (14%) less than all countries…
Skill Building Minus the Frustration
…is Friskies Europe, a division of Switzerland-based Nestle. “We were an early starter in e-Learning,” says Ian Shaw, communications and development manager-Europe. Nestle introduced e-Learning in 1998 and had thousands…
How Offshoring Is Affecting US Real Estate Leased to Call Center Suppliers
…or Korea.) Europe currently makes up the remaining 10 percent. Offshoring Growth in Europe Rutherford predicts in the next five years Europe will dramatically increase its use of offshoring, especially…
Shared Services Secure Significant Savings
…distinctive HR and tax rules, which Brown labels “cross border issues.” The creation of the European Union is accelerating European standardization, which is a boon to shared services centers. Now…
Seamless International Outsourcing
…Europe. The suppliers’ formative years were spent in Communist eastern Europe. How do you fashion an outsourcing relationship that works? That was the learning lessons for Assyst GmbH. British programmers…
Big Companies Embrace Multi-Process BPO
…in London, says Europe has had “ebbs and flows” in the speed of acceptance of outsourcing. The need for scale in order to generate process efficiencies is one reason Europe…