Reducing Costs While Improving Patient Safety
How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business…
Benchmarking
Valuing Contract Terms in Outsourcing Contracts | Article
If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its…
Manage Outsourcing Change by Communicating Remorse | Article
Most of us have been down on our knees praying that the relationship does not…
Outsourcing Experts Discuss New Flexible Pricing Models | Article
Outsourcing Center assembled a panel of industry experts to discuss the changes in outsourcing contracts…
When is an SLA Not Necessary in an Outsourcing Relationship? | Article
Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the…
Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
How Outsourcing Buyers Benefit from Benchmarking | Article
Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What…
Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts | Article
Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal deals.
Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.
Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market | Article
BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.