How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business…
Browsing: Benchmarking
If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its…
Most of us have been down on our knees praying that the relationship does not…
Outsourcing Center assembled a panel of industry experts to discuss the changes in outsourcing contracts…
Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the…
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What…
Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal deals.
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.
BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.