Privacy Concerns and the Monetization of Big Data
It is easy to get caught up in the greatness of Big Data analytics. It’s a marketer’s dream: tracking customer…
Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles…
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is…
The Shift to a Patient-Centric Healthcare Ecosystem
Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude…
Big Data/Analytics
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How to Use Customer Data to Improve Your Customer Experience in the Call Center
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Can You Really Turn a Marketing Manager into a Data Scientist?
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How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs
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Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house
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Latin America Growing As an Outsourcing Market—Especially for Real Estate