Decision-Making Insights for Companies Outsourcing HR Functions | Article
HR outsourcing went through a shake-out over the past two years due to the continual…
Attract & Retain Talent
Combating the “Hidden” Costs of Managing Outsourcing | Article
Industry media, especially over the past two years, often points out that a significantly high…
In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings | Article
Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.
Social Media: How Will It Change Outsourcing? | Article
Kids have been tweating and creating Facebook pages for years. But over the last 12…
Areas Where Outsourcing Will Grow in the Next Five Years | Article
Our experts predict several areas of the industry will experience significant growth over the next…
Outsourcing Allows Back-up Services Provider to Retain Market Leadership | Article
Web 2.0 created a dilemma for Intronis, a provider of online data back-up systems. Its customers needed the software to back up their burgeoning data faster. Its proprietary software was increasingly unable to accommodate their needs and it didn’t have specs for a fix. Outsourcing to Exigen saved the day.
How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work | Article
Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.
How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions | Article
Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The hospital established a $1 million annual bonus if Perot Systems met four stringent financial criteria in its revenue cycle work.
A Tale of Three Hurricanes: Transforming IT So Even a Congressman Notices | Article
Springhill Medical Center hired Eclipsys to overhaul its IT. Medication errors fell 80 percent and infection rates fell by two-thirds. ER customer satisfaction soared from 11 to 92 percent. System availability went from 56 to 99.999 percent. And the new electronic medical records helped the Alabama hospital weather Hurricane Katrina.
Outsourcing Speeds, Standardizes, and Automates Routine Marketing | Article
Don’t fire your ad agency, but do consider outsourcing any marketing function you can reduce to a template. Learn how technology provides real numbers for smarter marketing decisions.