Strategic Collaboration Management

Flooded with Possibilities

Outsourcing Center, Kathleen Goolsby, Senior Writer

No doubt, you've seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You're in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company.

On a Higher Plane

Outsourcing Center, Kathleen Goolsby, Senior Writer

Business-to-business e-commerce (B2B) completely changes the way business is conducted. Innovation is now the name of the game. The infrastructure of the Internet is an unmatched forceful tool, and today's forward-looking companies are finding a myriad of ways to use

Overcoming the Inherent Gridlock in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you look at most traditional outsourcing contracts, says Ben Trowbridge of Ernst & Young, there are a number of built-in conflicts of interest in how they are priced and how they are structured. Trowbridge, who is responsible for the

BPO’s Breakthrough Moment: A Reflection on the Recent PwC-BP Amoco Transaction

Outsourcing Center, Kathleen Goolsby, Senior Writer

PricewaterhouseCoopers (PwC) and BP Amoco (BPA) have embarked on a significant outsourcing collaboration that has the potential of being a watershed event.

Renewed Focus on Financial Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the outsourcing industry heads into the final year of the century, growth will be driven by a blending of the traditional and newer segments of the industry, according to Donna Crane, vice president, marketing, Systems and Computer Technology Corp.

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Collaboration

Flooded with Possibilities

On a Higher Plane

Renewed Focus on Financial Performance

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