Research & Insight

Document management

Explosive Growth Digital Transformation

Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

Reducing Costs While Improving Patient Safety

GAVS Technologies

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-enabled changes in the healthcare sector will increase dramatically during this decade. Highly available, aware and responsive infrastructures are fast becoming the focus of CIOs, with attention shifting …

Maximizing Healthcare Payment Automation | White Paper

Outsourcing Center, Staff Writer

More than half of the transactions within the US healthcare industry are still paper-based. In addition, there is a processing lag if the payment is paper and the remittance is electronic. Several major challenges plague the healthcare industry’s quest to automate the payments process, and many healthcare providers, billing companies, and banks serving healthcare providers …

Supplier Keeps Mailrooms Safe at Verizon Wireless | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Océ Business Services has handled its share of emergencies for Verizon Wireless, including the anthrax scare after 9/11 and the ravages of Hurricane Katrina. And its improved processes have generated savings of $1.5 million rather than the projected $300,000 – exceeding expectationss by 500 percent. Read why this relationship succeeds.

Lenders Benefit When U.S. Law Firm Outsources Their Due Diligence Work | Article

John Harney, Business Writer

Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.

The Plus Factor–Exceeding Critical Demands and Reducing Risks through Managed Business Services | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs–or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference this approach made for The Coca-Cola Company and the Atlanta airport.

Outsourcing’s Impact on Corporate Archiving and Library Functions | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Most corporate, law firms, and hospital libraries are cost centers and must justify their existence and continually reduce or contain costs. Many libaries are nearly dead or need to transform to digital assets. And more companies–like Toyota Motor Sales USA–find they need to create an information archive. Read this story to learn what outsourcing can achieve.

Hays Sinks Its Teeth Into Document Processing | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dental offices in Great Britain often are equipped with the newest technology to make dental care as painless as possible. However, dentists were waiting a painfully long time to get paid by the Dental Practice Board (DPB), a governmental agency covering England and Wales.

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