Outsourcing Center, Staff Writer
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude …
Debbie Fisher, Business Writer, Outsourcing Center
A small cell solution, that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small …
Outsourcing Center, Karthik Nagendra, Business Writer
What’s new in the data center? Last year, the buzz was around “fabric data centers” as organizations began to worry about costs. Did it make sense to have dedicated and expensive network, computing and storage resources around applications even if the IT infrastructure was outsourced? Could IT infrastructure costs be brought down? CIOs were under …
Outsourcing Center, Patti Putnicki, Business Writer
Why go to a store when you can purchase online? Thanks to innovative mobility strategies, consumers will soon have plenty of reasons. Instead of focusing efforts on lackluster mCommerce, retailers are now looking at mobility solutions as a means to enhance their customers’ in-store experiences, drive loyalty and increase per basket sales. “We’re seeing the …
Outsourcing Center, Patti Putnicki, Business Writer
Admit it. We all loved getting emails on our Blackberries when mobility first burst on the scene. And back in the day (maybe four years ago), most of us thought of our smartphones as portable computer Mini Me’s, giving us things like mobile banking, mCommerce and a means to book a reservation or check for …
Outsourcing Center, Patti Putnicki, Business Writer
The past few years have not been kind to the retail industry. Sluggish economies, shrinking margins and a more cost-conscious consumer have taken their proverbial toll. “We’ve seen retail sales increase by 5 percent to 6 percent, yet profits declined from 3.5 percent to 2 percent. So, even though stores are selling more, they’re making …
Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.
Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years, when it comes to achieving outsourcing process excellence there’s still plenty of opportunity. Part of the challenge is that once the decision is made to outsource or change providers, the clock starts ticking….fast. It takes real discipline to know when …
Brad L. Peterson, Partner, Mayer Brown LLP
If you are an outsourcing customer, outsourcing contracts are like a three-legged stool. Their value depends on what you agree to buy, what you agree to pay and the terms. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in contract terms. Why Focus …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Organizations that turn to outsourcing to achieve their business objectives first develop a business case that includes such components as cost savings and avoidance objectives, business value benefits, and risk assessment of potential negative impacts. But what happens when the initial business case stops working because of unanticipated impacts? Both a Deloitte Consulting study and …
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