Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Energy & Utilities
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Mobile Operators Think Small to Get Bigger Profits
Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in…
Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article
“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores Why go to…
Business Applications Get the "Cool" Factor
Admit it. We all loved getting emails on our Blackberries when mobility first burst on…
The Retail Revolution: Big Changes in Store for 2012 | Article
The past few years have not been kind to retailers. Sluggish economies, shrinking margins and…
Less Haste, More Speed: Improving the ROI on Outsourcing Transactions
Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years,…
Valuing Contract Terms in Outsourcing Contracts | Article
If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its…
What Happens When the Outsourcing Business Case Stops Working? | Article
Organizations that turn to outsourcing to achieve their business objectives first develop a business case…