Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Energy & Utilities
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Mobile Operators Think Small to Get Bigger Profits | Article
Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in…
Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article
Why go to a store when you can purchase online? Thanks to innovative mobility strategies,…
Business Applications Get the "Cool" Factor | Article
Admit it. We all loved getting emails on our Blackberries when mobility first burst on…
The Retail Revolution: Big Changes in Store for 2012 | Article
The past few years have not been kind to retailers. Sluggish economies, shrinking margins and…
Less Haste, More Speed: Improving the ROI on Outsourcing Transactions | Article
Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years,…
Valuing Contract Terms in Outsourcing Contracts | Article
If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its…
What Happens When the Outsourcing Business Case Stops Working? | Article
Organizations that turn to outsourcing to achieve their business objectives first develop a business case…