Outsourcing Center, Kathleen Goolsby, Senior Writer
A Scottish surgeon had a vision of being able to improve the health of people in Hong Kong by supplying them with cows’ milk kept free from contamination. To that end, in 1886, he and five Hong Kong businessmen incorporated Dairy Farm and imported a herd of dairy cattle in order to lower the price of milk, thereby increasing profits for company shareholders..
Outsourcing Center, Kathleen Goolsby, Senior Writer
Years ago, many organizations had software systems that were ‘nice to have.’ In today’s world, though, we need systems to help us compete in the marketplace more effectively. Software systems now have a major impact on our business and enable us to produce higher revenues, higher income, and higher market capitalization…..
Outsourcing Center, Kathleen Goolsby, Senior Writer
PricewaterhouseCoopers (PwC) and BP Amoco (BPA) have embarked on a significant outsourcing collaboration that has the potential of being a watershed event.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Two current trends driving the growth of business process outsourcing (BPO) are the trend toward outsourcing of packaged software applications and the trend for end-to-end hosting management of those applications. Within BPO’s segment of the outsourcing industry are such critical, non-core functional transactional processes as payroll, payroll tax services, and benefits administration.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Purchasing and supply management affect much more than material and service flow, and current trends cast their role and importance in sharper focus than ever.
Outsourcing Center, Kathleen Goolsby, Senior Writer
It is an apt characterization that may be applied to the steep dilemmas that currently snag the efforts of the US federal government to increasingly implement competitive sourcing and privatization of public sector activities..
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
During an outsourcing agreement the vendor becomes polluted with what is considered to be very proprietary intellectual property, says Gene Slowinski, director of strategic alliance research at the graduate school of management at Rutgers University. When a vendor works with a customer in an outsourcing relationship, the customer tells the supplier many things that are protected by patent, information protected by trade secrets, and vital company knowledge that is retained by the employees within the corporation. The customer and its new business partner the vendor must discuss these issues or it can be very damaging to both sides.
Bill Bierce
International outsourcing involves complexity and risks not found in typical domestic outsourcing. These risks are cultural, political, financial, technological, managerial and legal. Ultimately, these multiple international risks show up in the process of drafting, negotiating and enforcing the contract. Freedom of contract varies according to the governing laws and attacking the legal issues requires initiatives from the beginning.
Bill Bierce
Flexibility in legal outsourcing contracts bears striking similarities to a team of professional athletes under the tutelage of a watchful coach.
Dr. Ognian Pishev, Vitosha Software (Australia)
Although information technology did not occupy the place it deserved in party platforms during Australia’s September 1998 election, IT was brought to the public forefront by industry bodies. Australia is currently at a critical juncture of its multi-billion-dollar outsourcing industry, and the general concensus is that reform is needed.
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