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Industry

13 Big Mistakes to Avoid

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bill Bierce is in the catbird seat when it comes to watching outsourcing agreements go south. The founder of Bierce & Kenerson, P.C., a New York law firm specializing in outsourcing and technology law, has devised a lucky list of

Curing Health Plan Ills

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Health plans can get very, very sick if they continually hear the check's in the mail. Too many experience financial difficulties because they don't receive timely payments from employers and members. Outsourcing their back office processes is one way they

Watertight Plan

Outsourcing Center, Kathleen Goolsby, Senior Writer

Plainfield's Town Council decided to use Competitive Government Strategies, Inc. as its consultant for the procurement process. They had seen its president's success when he had implemented in earlier years the privatization of the operation and maintenance of the Indianapolis

Scaling the Hurdle of Trust

Outsourcing Center, Kathleen Goolsby, Senior Writer

Been there, done that is not a trite phrase to Skip Stitt, founder and president of Competitive Government Strategies, Inc. His consulting firm assists cities, counties, states and private-sector not-for-profit organizations on outsourcing and privatization. From experience, he knows it's

What Web (Sites) We Weave

Raymond Angus

Innovation, creativity and individualism are the siren songs of this strapping birth child of the marketplace, appropriately dubbed ecommerce. Capturing attention on the Internet, and translating that curiosity into positive action, is the role played by a new breed of

Invasion of Privacy

Outsourcing Center, Kathleen Goolsby, Senior Writer

The commissioner of the Internal Revenue Service (IRS) and the president of the union representing IRS employees (NTEU) are on record as being opposed to outsourcing. Even Malcolm S. Forbes in the October 1995 edition of his magazine stated, This

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