Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP’s motivations for outsourcing were classic, and Getronics has surpassed those needs. Even so, the highly effective risk/reward pricing scheme is a powerful influence on the remarkable success of this relationship.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Payroll becomes the central focus of human resources outsourcing. This saves trees because paper forms become a thing of the past.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An IDC study reports ASPs earned a 404 percent return on investment last year. Not bad!
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A wave of renegotiations hits the outsourcing world as companies try to reduce their costs.
Daniel Masur, Partner, Mayer, Brown & Platt
We all watched the dotcoms become dot bombs. But you still want to do business with one. Here’s how to structure your contract to lower the risk.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.
Outsourcing Center, Bruce McCracken, Business Writer
Do you know who’s visiting your Web site? Data mining strikes gold.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.
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