Ukraine: Will the Orange Revolution Boost the IT Outsourcing Industry?
Ulad Radkevitch
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
Ulad Radkevitch
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
American Ref-fuel turns garbage into electricity. It outsources everything else. Here’s how the company’s various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn’t waste energy.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
Eric Schoeniger, Business Writer
Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer the safe bet for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to their rapid growth, may be a better choice.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new Hewitt study captures the current state of the HRO market. Here’s everything you wanted to know but didn’t know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in last.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.
John Harney, Business Writer
After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able to open stores in 30 percent less time.
John Harney, Business Writer
Aerospace original equipment manufacturers (OEMs) are driving multiple aspects of plane manufacture up the supply chain to suppliers that can perform those tasks better and cheaper.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.
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