Jerri L. Ledford, Business Writer
When a company outsources its customer relationship management (CRM), how do its executives know their customers will receive the best service their company has to offer, if its own employees aren’t actually offering the service?
Chris Pryer, Business Writer
MERANT ASaP Revolutionizes the ASP Model – MERANT ASaP provides the complex development tools utilized by software developers to create eBusiness applications. Via the Internet, MERANT allows distributed software development teams the ability to share a single, hosted resource that can store software code and track and archive all changes during the development process. And because their tools are Web-enabled, the a in ASaP, according to Keith White, MERANT’s V.P. and general manager of ASP, is a play on words with an emphasis on the speed of delivery, that we’re able to deliver solutions . . . immediately. A sort of ASP ASAP.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Ruesch specializes in business-to-business cross-border payments, basically supplying various payment instruments and foreign currencies for companies that need to pay their bills in various countries around the world.
Outsourcing Center, Kathleen Goolsby, Senior Writer
From the moment of his 1999 signature approving two-thirds of the proposed HIPAA regulations, President Clinton tossed the healthcare industry a hot potato. So now the industry is forced to start changing the way it was doing business.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Brasilia, Brazil’s capital, was built, one of the city architects suggested planting grass everywhere instead of paving sidewalks. People could walk wherever they wanted. Where natural paths emerged, the concrete would follow.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Behind closed doors, discussions about the biggest challenge for both providers and payers in the healthcare industry are not about HIPAA compliance. It’s about how to be profitable. Given the numerous industry problems besetting companies, revenue has been drastically cut, and most have lost millions of dollars for several years in a row. The solution, as many are discovering, is for organizations to become more efficient. And the only way to accomplish that objective is to outsource non-core business processes and take advantage of outsourcers’ expertise and technological resources.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Born in August 1999, TrustData Solutions Corporation has already matured enough to take giant steps in the eSecurity arena. HIPAA experts agree TrustData’s solutions are probably the most advanced technology today for allowing companies to enable HIPAA compliance.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
PinkElephant is a Dutch ASP headquartered at Zoetermeer. The ASP is a PinkRoccade nv company, one of the most successful traditional IT outsourcing vendors in Holland. And that’s exactly how the ASP market is developing in Europe. The quick starting, independent American startup is the slow moving elephant in Europe, according to Leon Fock, business unit director. PinkRoccade nv was formed in 1950 as the Mechanical Administration, which was part of the central government of the Netherlands. Every 20 years the IT outsourcing vendor has reinvented itself. In the 1970s the department morphed into the Government Computer Center. In 1990 the department became a public limited liability company as part of a privatization move.
Outsourcing Center, Kathleen Goolsby, Senior Writer
People are doing wireless today without having thought about it first, and now they have some real problems, states John Stehman, principal analyst with the Robert Frances Group. They can’t even support all the devices they have out there. They have five to seven different devices and the help desk doesn’t even know what some of them are. Wireless technologies are still experimental, and Thomas Tunstall, Ph.D. with KPMG Consulting, believes it’s difficult to know which applications will catch on and which providers will be successful. Wireless technology is changing, coverage is changing, and providers and pricing are changing. Users are trying to decide if applications will have value. To enter this world requires a strategy built on flexibility and minimizing risk; both are best accomplished by outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Wireless scares people, says Adam Braunstein, senior research analyst with the Robert Frances Group. The concept that you can get anything anywhere is easy to understand and sounds great, and what company wouldn’t want to give those capabilities to its staff and customers where appropriate? The problem is that the application is extremely difficult. There are several warring technologies out there, Braunstein explains, and the wireless carriers are having huge difficulties. Financial institutions and the healthcare industry are the early adopters of wireless technology. It’s also an ideal solution for a mobile sales force, traveling executives, field technicians, logistics and other processes. The media has touted the enormous benefits for companies to adopt this technology as an extension of access to the Internet while, at the same time, making a lot of noise about the immaturity of the technology and its failures in addressing business applications and user needs.
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