How do you launch successful HRO initiatives?
How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control in a multi-service environment?
The CRM Contact Center landscape is constantly changing and is pronounced by professionals who aptly adapt, react, and satisfy the most discriminating taste of the “consumer population”. HRO initiatives are the next revolution, making job descriptions obsolete and organizational structures more fluid and organic in benchmarking employee-to-results delivery success.
- What is HRO? What is the industry definition and standard(s) for success?
- How HRO (or SPi Hero) can deliver on its promise of innovation and resource delivery ‘globally’
- Embracing the HRO change in 5 steps that pair a strategic big-picture mindset with tactical need fulfillment in satisfying everyday needs
- Pace and patience… how can they exist cohesively in defining a winning solution for buyers, sellers, and customers alike
About the Author: Ben Trowbridge is an accomplished Outsourcing Consultant with extensive experience in outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, IT Outsourcing, and Cybersecurity Managed Services. Throughout his career, Ben has advised a broad range of clients on outsourcing and global business services strategy and transactions. As the current CEO of the Outsourcing Center, he provides valuable insights and guidance to buyers and managed services executives. Contact him at [email protected].