Keeping Intellectual Property Under Wraps
…should the vendor begin learning as much as possible about the company. “The risk in being overexposed is that the vendor begins a relationship with another customer that is similar…
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Unprotected Tooling: High Risk Practices in Chines
International Outsourcing: The Legal View of What’s Different
International outsourcing involves complexity and risks not found in typical domestic outsourcing. These risks are cultural, political, financial, technological, managerial and legal. Ultimately, these multiple international risks show up in…
Flexibility in Service Contracts: How to Build It and Keep It
…made to allocate risks. Typical contracts allocate known risks and provide some opportunity to each party to obtain a commercially reasonable outcome for risks that are unlikely but nonetheless possible….
Communication: Cornerstone For Building Flexibility
…vendor with whom a customer crafts a partnership needs to be one with a high quality and level of transitioning skills and experience.† G2R’s research shows that, for large deals,…
No Seams
…makers — HR vice presidents, benefit plan sponsors, plan fiduciaries. As a group, those men and women are risk averse; their primary goal is to avoid being put into ERISA…
Renewed Focus on Financial Performance
…and technology change. SCT addresses those concerns by an approach in which updates of applications software and best practices are shared with all clients. Choosing the Right Vendor In today’s…
The Outsourcing Phenomenon Comes of Age
…perfection) are constantly rethinking and retooling outdated systems. The industry is also developing more sophisticated methods to analyze its successes and failures. Is it any surprise then, that it’s also…
Common Problems In Outsourcing
…say that the customer’s internal IT or business operations must be perfectly aligned with ‘best practices’ before it can start the outsourcing process. Few, if any, internal IT shops have…
Negotiating Effective BPO Contracts
…the customer’s business, the less the parties will be concerned about negotiating the issues associated with risks. In many cases, however, the customer will be very concerned with the risk…
EURO: Ready or Not, Here It Comes
…new transactions are structured. For example: Continuity. With the contract continuity risk high on people’s agendas, an EMU continuity provision is a must for a long-term deal which spans the…