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Research & Insight

Research & Insight

Accenture

BPO for the Next Generation

Outsourcing Staff

How analytics, insights and innovation are revolutionizing the outsourcing industry. Take a look at the next generation of BPO! Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market

Outsourcing Center, Patti Putnicki, Business Writer

It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these

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