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Research & Insight

Research & Insight

banks

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But

On-Demand Desktop Hardware and Software Support Simplifies Management and Cuts Costs for Peruvian Bank

John Harney, Business Writer

Banco de Crédito del Perú (BCP) faced problems with hardware and software refreshing. To complicate matters, the bank had also adopted desktop technology in an ad hoc manner from numerous vendors over many years. Subsidiaries located in different countries had

Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The bank's software provider announced it would no longer support its banking application. AIB had to determine whether to outsource or purchase a new system. Outsourcing was more expensive until ABN AMRO opened an office in India reducing fees by

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