Research & Insight

Research & Insight

best in class

Procurement Outsourcing Is Hot — Even for Hybrid Strategies

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain — and why? If you decide to outsource, what should you do internally before outsourcing? How can you implement a hybrid strategy in your procurement …

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.

Equity Creates ‘Sticky’ Outsourcing Deals

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Information technology is moving from legacy information into a commodity. This inexorable shift is altering the nature of the relationship between buyer and supplier. That has been a pretty big change in the market last year, says Bob Chaffin, contract manager of IS for General Motors Corp. in Detroit, Michigan. Today, vendors must differentiate themselves in the marketplace and create an important distinction between their value added abilities and the commodity they are selling…

Integrate the Best-In-Class Provider or Control the Single Integrator

Dr. Eelko L.P. van Leeuwen

Outsourcing changes are usually linked to developments in the computer industry. In the past, mainframe operations have been the dominant way in which a company runs its information technology (IT). So consequently, outsourcing has drifted towards farming out entire computer centers. With more decentralized operations, such as LANs and WANs, the possibilities of selective outsourcing has become reality, opening the door to multiple vendors and the outsourcing of different environments. This leads to the question of whether to choose best-in-class providers or single integrators.

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