Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal
Frank Usher, Managing Consultant
Renewing and renegotiating outsourced relationships is a great learning experience about what can go wrong in a relationship. One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often lapse into an informality that has the provider acting more as an internal IT department …