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Research & Insight

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Dataprise Becomes the Outsourced IT Department for Small and Medium Businesses

John Harney, Business Writer

Companies both large and small often choose to outsource their IT departments so they can concentrate on their core businesses. But small and medium businesses (SMBs) have additional challenges. Danya International, a public service company that delivers solutions to government and commercial clients addressing pressing social issues, is a good example. It wanted to focus on its core business, not manage a large IT department. It decided it needed an outsourcing partner that could deploy multiple personnel that would be on site and hands-on. In addition, the SMB was rapidly growing. Some of its key technology components required uptime maintenance support beyond the capability and availability of current staff. Also, its network was rapidly increasing in size and becoming unwieldy to manage. And the company, which creates behavior-change strategies to empower people to lead healthier lives, decided it didn’t have the skill sets to properly address these problems. With only a few in-house IT people, the options were to either hire more in-house IT staff or to outsource. An outsourced IT department for SMBs Later that year, Danya International outsourced its IT department to Dataprise. David Eisner, President and CEO of Dataprise, sums up his company’s value proposition in a sentence: “We are an outsourced IT department for SMBs.” Eisner explains that he built his business model especially for SMBs “because traditionally outsourced technology support operates on an hourly rate. It’s very difficult for SMBs to budget and understand what they’re paying for in that model. So we’ve put together packaged deals that allow clients to forecast what they’re going to spend and that are holistic one-stop shops.” It used to be SMBs could afford one technology consultant to fix and install computers for an hourly fee. Eisner says “that works for a while when a business is small. But as the challenges grow, IT people generally get overwhelmed. They may be expert in one area, but when the problem is off their menu, they don’t have a deep bench to pull from. Often they leave after a couple of years, which leaves the SMB holding the bag.” Eisner says Dataprise’s support plans are a holistic way for an SMB to engage a partner to handle the IT function. The firm offers its Signature® Network Support plans with tiered support levels for SMBs of different sizes and requirements. SMBs choose plans that most clearly fit their needs. Known as Bronze, Gold, Platinum and Platinum+, the plans include various levels of on-site technical support, remote help desk support, and on-call server support. In addition, Dataprise offers managed services such as remote network monitoring, security service, remote data backup, and Web hosting. Dataprise will also customize tiered plans. According to Raj Gulati, Vice President, Information Technology Services and Solutions at Danya International, “Several people provide on-site and remote support on a day-to-day basis to keep our network running.” The company’s servers are co-located at a remote network operating center (NOC). Dataprise also manages all the PCs, the hardware upgrades, and the application patches. Dataprise also does the IT technology inventory tracking and handles the IT purchase order process when employees need something that’s technology-oriented. Dataprise also assists in getting the right quotes and insuring it orders the products,” Gulati adds. The benefits of IT packaged deals and one-stop shops Danya International is a fast-growing company, so it needed IT capabilities that could grow with the company’s requirements. This was especially the case with the company network, says Gulati, which was built for an SMB. Dataprise provided Danya with a flexible, scalable solution that solved this problem. The outsourced mode of staffing that can grow or contract as needed meets Danya International’s needs better. As opposed to having only a few staff in-house from nine-to-five, five days a week with benefits as part of their salaries, Danya International now has more outsourced staff 24×7 whose cost is rolled into the Platinum+ service plan. The staff operates as an on-site team with a broad spectrum of expertise. As Eisner says, “If you have a Macintosh problem, you get a Macintosh person. If you have a Microsoft problem, you get a Microsoft person. If you need a high-level consultant to do CIO/CTO stuff, we give you that, too.” What’s more, if a problem arises that the on-site team can’t handle, it taps into Dataprise’s entire out-of-house brain trust and comes back with an answer fairly quickly, he adds. Remote managed services round out Dataprise’s offering. The industry has largely shifted to remote managed or cloud-based services, says Eisner, so Dataprise provides a cadre of them that supplement its outsourced live-body service. These include virtual hosting that can yield cost savings on off-site data backup, anti-spam, anti-virus, security services, and so on. Gulati says Danya International pays an annual fee for its Platinum+ plan and an additional amount per year for its managed services. Gulati says the service from Dataprise represents an affordable cost for doing business.  

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition

Outsourcing Center, Kathleen Goolsby, Senior Writer

PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.

How Outsourced IT Provided Wireless for the Citizens, Cut the Crime Rate, and Helped Minneapolis During a Crisis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.

New Impacts on Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts.

Upcoming Changes in IT Infrastructure Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.

On-Demand Desktop Hardware and Software Support Simplifies Management and Cuts Costs for Peruvian Bank

John Harney, Business Writer

Banco de Crédito del Perú (BCP) faced problems with hardware and software refreshing. To complicate matters, the bank had also adopted desktop technology in an ad hoc manner from numerous vendors over many years. Subsidiaries located in different countries had different business cultures and adopted technology their way. Selecting HP’s Access on Demand helped the bank get a handle on its vast computer inventory.

Vintage Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

CompuCom Systems’ SLA-driven outsourcing services have improved E&J Gallo Winery’s IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries

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